Frequently Asked Questions

We recommend booking at least 4 to 6 weeks in advance, especially during peak moving seasons such as summer and end of month periods. That said, we do our best to accommodate last-minute bookings based on availability — give us a call and we will see what we can do.

You can request a free, no-obligation quote by filling out our online form or calling our team directly. We will assess your requirements and provide a clear, upfront price with no hidden fees.

No. We believe in transparent pricing. The price you are quoted is the price you pay. We will always make you aware of any additional costs upfront before confirming your booking.

Yes, we are fully insured. Our team uses professional packing materials and careful handling techniques to ensure your belongings are transported safely. For particularly valuable or fragile items, we recommend letting us know in advance so we can take extra care.

Absolutely. We offer full and partial packing services using high-quality materials to protect your belongings during transit. Our team can pack everything for you, or just the items you prefer to leave to the professionals.

Yes, we offer secure short-term and long-term storage solutions in safe, monitored facilities. Whether you need storage for a few days or several months, we can accommodate your needs.

We provide local and long-distance removals across London and the wider UK. We regularly serve all areas of London including East, West, North and South. Contact us with your location details and we will confirm availability for your area.

For safety and legal reasons, we cannot transport hazardous materials, flammable items, perishable goods, or illegal substances. If you are unsure about a specific item, please contact us before your moving day and we will advise accordingly.

Yes, we handle residential and commercial moves of all sizes including apartments, houses, offices, and retail spaces. Our team is experienced in minimising downtime during office relocations so your business can get back up and running as quickly as possible.

Ideally, have all your boxes packed and labelled before the team arrives. Clear a path through the property, disassemble any furniture that needs it, and set aside an essentials bag with items you will need immediately. Check our moving checklist guide for a full step-by-step breakdown.

Yes, we understand plans can change. Please give us as much notice as possible if you need to reschedule or cancel. Contact us directly and we will do our best to accommodate the change.